Shipping policy
Shipping Policy
Last updated: August 2026
At PawAmigo, we want you and your pet to receive your products in the easiest and safest way possible. Below, you will find all the information regarding our shipping.
📦 Order Processing
All orders are processed after payment confirmation is received.
Orders are typically processed and prepared for shipment within 1 to 3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing may take slightly longer during periods of high demand, promotions, or holidays.
🚚 Estimated Delivery Time
Once the order has been processed, the estimated delivery time is typically:
5 to 15 business days for orders within the United States.
These times are estimates and do not constitute a delivery guarantee. Actual times may vary depending on the carrier, recipient location, product availability, weather conditions, high-demand periods, and other factors beyond our control.
Some products may have different delivery times. Where applicable, specific product information takes precedence over the general timeframes listed in this policy.
🔎 Tracking Information
Once your order has shipped, you will receive an email containing the available tracking information.
Please note that it may take a few days for tracking information to appear updated in the carrier's system.
Once the order has been handed over to the carrier, tracking updates depend entirely on the shipping service used.
📍 Shipping Address
It is the customer's responsibility to provide a correct and complete shipping address when placing an order.
If you need to correct your address, please contact us as soon as possible after making your purchase. We will attempt to update it before the order ships, but we cannot guarantee that the address can be modified once the order has been processed.
If an order is shipped to an incorrect address provided by the customer and is subsequently returned, a new shipment may be required, and additional costs may apply. ⏰ Delivery delays
Although we strive to ensure orders arrive within the estimated timeframe, PawAmigo cannot guarantee an exact delivery date.
Delays may occur due to:
Weather conditions.
Carrier delays.
High demand during peak seasons.
Public holidays.
Transportation or logistics issues.
Incorrect or incomplete address information.
Customs inspections or delays for international orders.
Circumstances beyond our control.
If your order is delayed, you can use the provided tracking number to check its status.
📦 Order marked as delivered
If tracking indicates your order was delivered but you cannot locate it, we recommend:
Checking your entryway, mailbox, garage, or other safe locations where the carrier might have left the package.
Checking with family members, neighbors, or anyone else who might have received the package.
Contacting the carrier directly using the tracking information.
If you still cannot find your order after taking these steps, please contact us so we can assess the situation.
🌎 International shipping
Shipping times and availability may vary depending on the destination country.
International customers may be responsible for taxes, duties, import fees, or other charges imposed by their country's authorities.
Where applicable, these charges are not included in the product price or necessarily in the shipping cost shown at checkout.
🐾 Products shipped separately
Depending on the items in your order, some products may ship from different distribution centers.
For this reason, you might receive multiple packages for a single order.
In such cases, each package may have its own tracking number and arrive on different dates.
📧 Need help?
If you have questions about your order or shipping, you can contact our team:
PawAmigo Customer Support
📧 [pawamigo035@gmail.com]
When contacting us about an order, please include your order number so we can assist you more quickly. PawAmigo 🐾
Everything to pamper your best friend.